FE
Fanie E

1 reviews | Active since Oct 2018

06 Oct 2018, 12:36

MiWay Insurance

I have been a loyal MiWay client for some years now, but now I am absolutely disgusted with MiWay Insurance. I would definitely not recommend them to anyone. They tell you about all these nice services they provide that's included in your policy.

For example the drive me home service. I was told I need to book 2 days in advance, which I did. Then they said I must please make sure that I am on time when the drivers come to collect us. The only problem is that the drivers never pitched, I spoke with them over the phone but no one could give me answers as to where the drivers were. After waiting 45 min I made other arrangements and drove home self.

So in a nutshell, MiWay insurance advertise services (Which I pay for) which they most definitely do not deliver on.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply08 Oct 2018, 09:12
Official

Please accept our sincere apology for not getting things right and for any hassles we have caused you and please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply10 Oct 2018, 14:59
Official

We're so sorry to hear that you feel this way and we assure you that this is not the kind of service we aim to deliver. Michael has since called to apologise on behalf of our service provider and we assure you that it will never happen again.

We urge you to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team