Miway instruct the panelbeater 2 use **** carparts

I seriously cannot find the right words to express my disappointment and anger in your service.I submitted my claim to your organisation on the 08/10/2015 and to date im still waiting for my car and the panel beaters casually tell me to expect it by the 05/11/2015 that is a whole month without a car. Firstly I have had to deal with your consultants who are so arrogant and detached from the situation it's sickening.Then the panel beaters do not provide any kind of feedback unless I take the time to call them <br> What makes me most angry is that the panel beaters had told me I would get the car this Friday 30/10/2015. I call them on the 29/10/2015 to confirm if the car is ready and they tell me no because the bumper they bought doesn't not fit my car . They advise me that my insurance advised them to use counterfeit car parts because my car is old and out of warranty since it's a paid up car that I bought in 2008. The shock I got to realise that you want the panelbeaters to NOT use VW parts in order to cut costs drives me INSANE.Let me tell you this , that car is old and out of warranty to you , but to me it's my asset something I have worked very hard to maintain thus far , and when