Miway increases my policy by almost 30%, after not claiming for more than 18 months.

I just received my annual policy renewal from Miway, and the increased my policy by 28.5%. I've been with Miway since 2010 and I started with 0 excess and today I'm at R3600 on my vehicle. So clearly is not here for Its customers. Clearly, they don't care. Last year it was the same, only after many phone calls and them telling me that if I take a "Take-me-home" service, it counts as a claim. So, this year I took nothing and didn't claim for anything. My freezer and a pump broke (both less than 3 old), but I decided to rather buy a new ones and not claim. But yet Miway sees it fit to increase their loyal customer's policies with almost 30%. This is where Miway and I part ways.