Miway Inconsideration and Frustration

I am so frustrated and dissappointed with MiWay, for which I have been member of for a number of years and have two of my cars ensured under. I lodged a claim on behalf of my wife on their app as the main member on the 7th December 2019. I sent a follow up mail on the 10/12/2019 as I had not received any feedback. I received a call from Kaashifan requesting to know where the car is after I had advised of this on their app and also on the follow up mail I had sent. The car was only collected on the 12 December 2019 as it could not be driven for a lengthy distance due to damage for assessment. I however received a mail on the 11 December 2019 before the car was collected advising that they would write off the car as it was uneconomical to repair. So why collect the car for assessment in the first place???

I then sent another follow up email on the 17 December 2019 as I again had not received any feedback. This time I received a call from Keagile whom advised of the documentation I needed to post to them via Postnet due to the car being a write off. I did this and again as I had sent an incorrect cars registration certificate.

I then followed up with them after 2 days as clearly they do not bother getting back on their customers. This time I spoke to a lady whom advised on a buy back value and she also confirmed that this could be processed and paid the same day. I then called again the same day on the afternoon to also confirm the write off value and was advised of this and requested the car to be written off and paid off so we can urgently look for another car for my wife in order to take the kids to school when the schools reopen. I was then advised that the car needs to be taken to SMD prior to the claim being finalized but this could only happen from the 6th January 2020 as either the panel beater or SMD were closed for Christmas.

I am now baffled as they had confirmed the write off value and why the delay in paying and then they can take the car to SMD.

We feel very frustrated with the delays caused by non response of Miway knowing full well of their lengthy process more so knowing of the December holidays etc.