Miway Incompetence

<p>I was in the market for car insurance. I got in touch with a few insurers and Miway offered what seemed to be a good deal at the time. That was the beginning of my problems with Miway!</p> <p>First, I had to request the policy schedule to be sent to me twice before it was actually sent to me. When I received my policy schedule, it was incorrect. I had to call more than twice to get it rectified. Was on the phone for more than 18 minutes first time around and 12 minutes the second time. On each occasion, I was sent a policy schedule that did not reflect the changes required. I was on the phone for over 30 minutes, (sum of the two calls) for absolutely nothing.</p> <p> </p> <p>My details were captured incorrectly and the quote intially provided, which I accepted, was not what is currently on my policy schedule.</p> <p>I sent an email to their complaints department, which gives themselves an 8 working hour SLA on complaints. Guess what? They got back to me after I had to follow up, once the SLA had been breached.</p> <p>When I inquire with Miway as to why I should have to bear the brunt of their mistake, all I get is an insincere apology that doesn't mean anything because my pocket is still being affected by their INCOMPETENCE. I get a sob story about how they can't change the premium.</p> <p> </p> <p>I've posed the question of how am I meant to trust them to get things right when I (God forbid) have to claim with them. They assure me that they can handle claims.... yet they cannot make simple changes onto a policy schedule.</p> <p> </p> <p> </p>