Miway - inaction

So, after flagging and protesting at the rude discovery that I had I paid R5000 excess of the R6000 claim for damages to a bumper, only for them to recycle the same bumper leaving my car looking 2018 in front and 1976 at the back. A Miway rep called apologizing for the misunderstanding and promised to follow the matter thru and rectify. I took the car back to Laborious for another assessment. After which Mi way would issue a new authorisation for fitment of new bumper: Today, a week later, I'm still waiting, nobody has called me not Miway... Not Laborious.. .