MiWay Impossible to Cancel

I have been trying for about three days now to cancel my policy with MiWay with no success. I have been inundated with lots of questions as to why I am cancelling the cover and who will be taking over my car. After this long and unnecessary procedure I am transferred to another department where I am put on hold for about 20 min. On my last attempt I finally got to speak to a consultant who also asked why I wanted to cancel and then told me she would confirm everything with me and dropped the call. This is unacceptable as the call was not concluded.