MiWay ******* debit order and now refusing to pay the bank charges incurred due to their negligence

No wonder there are always stories painting MiWay with a black paint. I just had a conversation with MiWay representative regarding a debit that they *******ly debited from my bank account hoping that they will pay my money back as well as the bank charges that where incurred due to this as other debits didn't go through due to the fact that MiWay took all the money from the account unduly so. The representative acknowledge that they made a mistake but now I'm told the bank charges cannot be paid as they were not incurred due to them. I don't know what logic they use as if it wasn't because of their debit the other legal debits could have went through. I'm told they are number two on the ombudsman ratings but the treatment I received does not depict any of that.