Miway Ignores attempts to communicate

Extremely disappointed in their service but so it seems are many others. On the 22nd I discovered that my phone was quite badly damaged so I started a chat with one of miway's reps on their site. The person assured me that someone would contact me shortly to assist with the matter - why have the chat option at all if a customer can't be helped by them? It doesn't create a good impression I'm afraid. No one ever came back to me concerning that. Neither about the door which was blown open and ripped out of the doorpost by extremely strong WC wind on the 27th. There is NO response whatsoever. Some time ago someone reversed into me and badly damaged my bakkie's passenger door. Because the owner of the other vehicle couldn't afford paying for the damage, I had to pay R5000 towards the fixing of the vehicle. I will be studying Discovery's insurance options right after Ive posted this. Downright ignoring a customer is rude and you should know that.