MIWAY I NEED MY CLAIM TO BE AUTHORISED

On 05th December 2018, I was on an accident and the vehicle was hauled away and automatically the claim was lodged. The following day, I received a call from Sanet Jacobs, requesting for an explaining of what happened at the scene of the accident including the details of the third party driver. On 10th I sent a follow up email to her and she stated that “We got the assessment report and the vehicle is repairable. Just busy with the validations on the claim”. On 11th around 19:26, I received a call from a gentlemen introduced himself as Dean claiming that he is Miway assessor, and he will be helping me with my claim. In the interim of that tele-chat, he emailed me the phantasmagorias (being at the panel beater) and the assessors report. Thereafter he advised that, he wants to meet with me. Why does he want to meet with me, when the vehicle is with Miway?. On 12 December 2018, I called Sanet, and she told me that my claim hasn’t been authorized to-dated. I called Dean, without no answer, then I sent him a message and called him. He then phoned around, 20:32, telling me that he needs to evaluate me prior to authorization. Since from when Miway, assess clients, not the vehicle, as I am claiming for it. Tonight It is marking 7 days, and the claims hasn’t been authorized, this is nonsense and I am not going to be taken from pillar to post for this claim. If that is going to be the case, this claim will be subject to future cancellation of this policy.