MIWAY I AM SO DISAPPOINTED IN THE TREATMENT I AM GETTING FROM YOU!!!

I am at a loss for words. Such a disappointment that every month without fail the debit order goes from my account. In 2024 I had an accident (3rd party drove into me, access still not refunded!). That is not the worst part, the car was repaired and had to go back to Proline (Wynburg, Sandton). I was not satisfied with the quality of the repair so it went back again. Today it feels like this door that was fitted (drivers side door) wants to fall off. I am literally a passenger driver because I can not use the driver side door. I reported this matter to Gugulethu Ndlovu, gave numerous emails and even calls. I have asked her to escalate as while I was on a call with her trying to reach Proline for a way forward they rejected to take her calls. Today I called at 09:47 (She told me she starts at 9am), she said she was still logging in, she will return my call. It is now 14:01 05/02/2026, still no call or email with any feedback. I will have to escalate this to the Ombudsman, I cannot stand paying almost R1700 for insurance and this is what they think of my business. Anyone with advice, PLEASE, I BEG OF YOU, PLEASE ADVISE THE BEST WAY FORWARD.