Miway household insurance

Hi My husband and I put in a claim for household insurance with miway from February 2024 and I must say it has been a horrible experience, we have reported our washing machine which they then sent in their technician which took the machine to their warehouse for inspection the horror on the return of the machine was unbelievable, their technician brought back the machine with oil marks, worst sound than before and scratches on the drum which we immediately alerted miway the state of the machine upon arrival. The poor communication or lack of communication from them is disturbing, they then promised to call the technician back to attend to the complaint, 2 weeks passed with no communication , we had to keep calling and it was excuse after the other, we are approaching June now still with an unresolved ticket and queries. They are quick to debit their premium but are failing to resolve a claim. We will be cancelling our membership as this is useless and a waste of money will never recommend to anyone as they never deliver on their promises. Their agents are always not available or promise to call back which they never do. The worst service from this provider. Claim ref : miway C*** assisted by Kogan Chettiar