Miway: Horrible experience - Again

Terrible terrible terrible experience, claim was approved but since then nothing happens, no one phone you back, you can mail, leave messages do whatever. The service is SHOCKING. I don't even know where to start, from allocating service providers without even talking to the customer to see if you are close to the provider to just ignoring the customer. Miway's back end processes and workflows must be in shambles, no one knows what is happening. i previously made a comment on this website that Miway only do something once there are social media complaints, well, here we go again...i rest my case! This non-service has been going on since 17 May.