The worst insurance company ever. They blatantly misled me about their cover on geysers and then blamed my broker, because although I did attempt to state my understanding of the cover in a second sales call (having turned them down over the geyser clause and then being told the telemarketer was in training) but the representative cut me off before I could finish and so they refused a full payout of damages as a result of a faulty valve. They claimed it was rust and that they would make a limited settlement. I had a plumber look and write a report for their disputes department, clearly saying that it was not rust, but a valve, and they just said that they were sticking with their original offer. I'm very unwell, otherwise I would have gone to the Ombudsman. Their service providers are appalling to add insult to injury.
Thanks for bringing this to our attention. We'll follow up on your behalf and get back to you with feedback.
Best regards,
The MiWay Team
Best regards,
Thanks for bringing this to our attention. We'll follow up on your behalf and get back to you with feedback.
Best regards,
The MiWay Team
Best regards,
We’re sorry to hear you feel this way, and that you are unhappy with the outcome of your claim. We’ve heard back from our disputes department, and they’ve informed us that your claim has since been settled.
Please don't hesitate to direct any further concerns to the Ombudsman for Short-term insurance as our decision remains unchanged.
Kind regards,
The MiWay Team
Best regards,
We’re sorry to hear you feel this way, and that you are unhappy with the outcome of your claim. We’ve heard back from our disputes department, and they’ve informed us that your claim has since been settled.
Please don't hesitate to direct any further concerns to the Ombudsman for Short-term insurance as our decision remains unchanged.
Kind regards,
The MiWay Team
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.