Miway home insurance a living nightmare

I have had a horrible experience with Miway home insurance…my geyser burst on the 15/03/19 I had logged it in and their service provider came to asses it the next day , they have authorized the claim. Then when I call on Tuesday questioning why has nothing been done as yet I am told they have forgotten to send the claim through…On Wednesday their service provider comes out (Tommy) a plumber then takes out the old geyser making such a mess that water even went in my alarm keypad which is in the next room. Then the service provider says we will have hot water in about 2 hours which was not the case on Thursday I call him he says “check if the switch is on from the geyser itself in the ceiling an check if the tap is open” my point is he is the plumber he was supposed to check this before leaving the site. We still don’t have any hot water on Friday he comes out and says he connected it again…he checks on our main board very roughly and then damages it making it loose then nicely advises us to repair it! After breaking it he advises there will be hot water in 2 hours still nothing. On Saturday I called over literally 4 times every time I am told that Tshepo Demane our claims handler is on another call and they keep blaming it on their service provider…all I know is I am paying Miway not the service provider they need to make sure a job is carried out properly when I had told them the service provider is doing more damage than good it falls off. Sunday I had to call my own plumber and electrician and he states the service provider (Tommy) has never connected it properly in the first place. I have never come across such *********** behavior from an insurance company… my son’s geyser burst a month ago and he’s insurance was with standard bank he’s geyser got sorted out in under 24 hours and had no other reckless damages. My advice to consumers is to take pictures of every single thing in your house before their service provider comes out to fix something so you have solid evidence of recklessness. To Miway I don’t think it is fair that I was made promises which was not kept violating the consumers guarantee act and I don’t think it’s fair for money to come out of my pocket to fix your service providers mistake as well as when I had a dozen complaint’s why didn’t you guys get someone more competent from point B instead of getting thus far also I had given Miway a fair warning I would post this on hello Peter if my issue is not resolved so here I am keeping up to my promise.