Miway have no sense of urgency

<p>The first time under Miway I needed their help with a 3rd party claim. After fighting with their legal department for 2 days they manage to help. I didn't cancel my insurance at that point.</p> <p> </p> <p>The second time under Miway I had to lodge a claim and discovered that they drop their own panelbeater's quotes before they payout. I still didn't cancel my insurance.</p> <p> </p> <p>On the same claim above a 3rd party had to be compensated and I'm still waiting for a call, an email, someone to pick up their phone and it is the worst experience I have ever had. Hlengiwe is assisting me again with this claim and she doesn't get back to you. No proactiveness on her side and now I have a 3rd party constantly calling me because the insurance company doesn't want to pick up their phone or respond to their emails.</p> <p> </p> <p>The crazy part is that I spoke to another person from Miway and they confirmed that they are aware also that the claim consultants are slow and that's the tragic part.</p> <p> </p> <p>For sure Miway will respond to this post only now since it's on hellopeter but if that's the only way to get your attention then I would advise you to close down your support center and use Hellopeter for dealing with claims.</p> <p> </p> <p>I'm taking my 2 cars and insuring it somewhere else.</p>