MiWay have given me the worst experience EVER! I wish I wasn’t insured with you!

I bought a car in 2014 and ever since then, MiWay has been my insurer of choice. I had my 1st claim on the car about two/three weeks ago. I was bumped on the right side. I called insurance and to cut long story short I was advised to take my car to RENEW-IT in Sandton. While I was there to deliver my car, another customer walked in demanding to talk to a manager because he said his car wasn’t fixed properly. I took the liberty to call MiWay and tell them about what I had just witnessed and expressed my concerns. I was assured that Renew-it is a reputable company and I’d be taken care of. So I left my car. And the only fixing was the right side by the front door.

Finally on Monday the 6th of August I went to fetch my car after repairs had been done. As I drive out I could feel the weirdest thing with my car happening with the clutch. I couldn’t identify what it was because it had never done this before, even after I was bumped. So I sent an email to Edna at Renew-It Sandton and she didn’t respond to my email so I called MiWay and spoke to Riaan at the emergency department yesterday as it was a holiday. After screaming and crying because my car pedals were fine before I left my car in the care of Renew-it Sandton at the recommendation and advice of MiWay, now the same day I fetch my car it not longer operates as it did when I left it. Riaan called me this morning to connect me to Claims department to which I spoke to Mpho. He says that upon calling Renew-it Sandton he was told that they have nothing to do with all of this and he said he would escalate the matter. So I decided to go to renew-it Sandton and I get there and guess what? Two customers are there complaining about work not done properly. I have a full video I recorded of a woman telling them they fit the wrong bumper on her Audi A4 and this lady at renew it Sandton insists it isn’t their fault. What the hell is going on? How is MiWay still using renew-it Sandton when this is happening and every time it isn’t their fault? I want my matter resolved. I want my car to work as it did when I dropped it off at Renew-it at the recommendation and advice of MiWay. This has been the worst experience of my life. I feel like this claim has been handled poorly. This isn’t MiWay .. it is your way and it hurts that having never claimed once on the car since 2014, the first time that I do claim this happens. I was warned several times about MiWay. I want to publish the video I recorded to show people the kind of dealers MiWay work with and then it becomes an inconvenience to the customer