MN
Mokgadi N

1 reviews | Active since Mar 2024

11 Mar 2024, 14:31

Miway has zero communication skills.

My car was involved in an accident on 26 Jan 2024 and it was then taken to a panel beater. Miway did not inform me that my car is being written off until I had to call in on 23 Feb 2024. The full debit order was taken on 20 Feb 2024 for the full month meaning that I am being charged for a car that I do not even have.

I called Friday and was advised that they are waiting for a stock number. Only when I called today I was I informed that the stock number was loaded yet no payment has been made to my vehicle finance account.

I have sent an email to the person dealing with my case yet no response or acknowledgement has been received. To say that I am utterly disappointed is an understatement.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply11 Mar 2024, 14:32
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team