Miway has put me in worst position that before. Claim number C749580

<p>I was involved in car accident on 05/07/16 and i called Miway to register a claim, then i never received any feedback from my claim adviser By the name of Kwena Papole, then i called him on the 02/08/16 only to find out that he never authorized my claim to be processed, after that i got the shocking of my entire life, this guys he authorized the wrong Panel beater by the name of DANMAR AUTOBODY in MEADOWDALE after i had a convesation with i advised him that the car is at Westrand Pannel beater since i took the contact details of the Towing company. That were i laid my first complain with MIway insurance on the 04/08/16.</p> <p>On 02/09/16 I went to West Rand Pannelbeater because i have been calling them and that time their phones were not operating due to system down time and i have been calling Miway they advised me that they haven't heard anything from the panel beater.. When I got there I was advised that the car is fixed but the problem was the wind shield washer bottle it has to be imported and it will take approximately another 21days, so they recommended that I take a car and use it for so long until they import a wind shield washer bottle, I asked and if I can confirm with my insurer and they said I can ( thus I called miway @9:58 and spoke to Thami who advised that Kwena is busy on the other line, I asked if I can take a car and he agreed. </p> <p>So when they brought the car to me if was perfectly fixed and I was happy with the work but later on when I was about to take the car this guy from the pannelbeater came with another battery and I asked what is he doing he told me that he need to Jump start my car because it has being siting there for so long almost 2 month so my battery does have power, and he said when I drive it, it will definitely come right. Then i took the car and drove it to Pretoria, and I got there around to 12. Later around 7 I tried to start the car and it didn’t want to start at all and even this morning I tried to start but and it doesn’t even want to start at all. That’s where I realized that there was a problem with a car battery and by the look of it seemed like my car battery was changed. I escalated this matter with the claim consultant and he advised that I log claim with General Motor for Warrantee, i was advised that by GM they cannot pay for the battery, according to Kwena he advised that matter has been escalated and I must buy a new battery and sent him an invoice which i did on Sep 19, 2016 , since from then I never heard anything from Miway and also i have been calling West Rand panel beater to enquire about the wind shield washer bottle, i have been calling them forever and this lady by the name of Monique from Westrand panel beaters she always take my numbers and promise to come back to me from last year but nothing.</p> <p>Last year October I spoke with Kwena’s manager by the name of Mandisa Xulu I personally requested her to allocate my claim to the different consultant because I was not getting joy and feedback from Kwena she advised me that she will personally contact me to give me a proper feedback after few working days and I also requested Mandisa that she must make a notes on the system to say West rand panel beater must not be paid until they install wind shield washer bottle inside my car and also confirm if they will pay for my car battery, but she never came back to me. I also sent her an email on 31 March to ********** informing her that she promised to get back to me but nothing I also advised her that I have contacted GM motors they confirmed that Windshield Washer bottle is R 406.20. for Chevrolet sonic excluding the installation, also asked her that can I go and buy it myself and find someone to install it and send invoices to you to Miway she never bothered to answer me. That’s where I realized that My claim was handled by *********** people and on top of that I discovered that the Westrand panel beater was paid in full and my opinions didn’t matter on this case.</p> <p>I have been calling different consultants who advised that they are sending this request to Kwena and the team leader to resolve this issue and the last consultant one whom I spoke to was Naledi who also sent the request 3 weeks back to them but I never got a feedback.</p> <p>Failure to resolve this matter asap I will definitely go to Fais Ombudsmen. </p>