Miway has ****ed me off again

A month ago I cancelled my policy with miway and within the same time they gave me my cancellation letter. Dispite all the emails I sent through requesting to be called regarding my cancellation to confirm that no debit order will go off they did not call me and still debuted my account. I then acted like I wanted a call back regarding a new policy online just So that midway can call me back because that's the only way I could get a call from them. Obviously within the second I got called back, I asked to be put through to cancellations who then put me through to only of the retention analysts who tells me there has been an error on their side she could not tell me what error it was that my account got debited of which I had budgeted the money for. I was so upset and let telma know how I felt. She then advised me to use my time and get a bank statement from my bank to show the credit so they could pay me bac**** Tho made me even more angry. I then called my bank using my last airtime, reversed the matter and got credited the same time. The next day I received an sms from my bank miway insurance debited me for about R 400 less than my usual policy amount. I am livered!!! This is money that I don't have, midway has now put me in a position where my account is in a bad credit state. They have harassed me by calling me non stop to stay with miway, they have disrespected me by keeping my policy open despite me cancelling a million times and loud and clear on their recording. I have no option but to report them to the ombudsmen as I do not feel comfortable with what midway is doing and the numerous times they are calling me' I do not want any of their client services to call me asking what happened etc...

I am ****sed off!!