OL
Ogodiseng L

1 reviews | Active since Sept 2016

06 Oct 2016, 16:22

MIway has no respect for anyone!

<p>Bianca at my way refuses to reply to my emails, nor does she take calls. I have had zero feedback from her! I called in and got through to Justin who spoke to me as if I was a child. I asked for Justin's employee number and he **** and said he had "no access to that information" after he waffled for 45 seconds and pretended to look for it!</p> <p> </p> <p>I have been waiting more than a month for a car to be assessed by Miway, with no feedback or response to my communication! These people are playing hide and seek! Its time to approach the Insurance Ombudsman because this kind of treatment is disgusting!</p>

0
Replies (4)
MiWay Insurance
MiWay Insurance's reply06 Oct 2016, 16:34
Official

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply07 Oct 2016, 11:46
Official

Dear Ogodiseng,

Thanks for the note! We’re sorry that your claim against our client’s policy is taking longer than expected.

Bianca has since been in touch to discuss your concerns with you in more detail and to explain what to except moving forward. We urge you to get in touch if you need further assistance!


Kind regards,
The MiWay Team

OL
Ogodiseng L's update07 Oct 2016, 12:11
Reviewer Update

Hi

Bianca has not called me to explain the delay, all she did was send an email saying that an assessor has been appointed, the principle of the matter has not been addressed to be fairly honest!

MiWay Insurance
MiWay Insurance's reply07 Oct 2016, 14:54
Official

Good day Ogodiseng,

Thanks for your note!

Bianca has tried calling you to discuss your concerns with you in more detail but she was unfortunately unable to reach you. Please give her a shout as soon as you have a minute!


Best regards,
The MiWay Team