Miway has no regard for it's clients or other people in general

I am very disappointed with Miway insurers. I lodged a third party claim around May / June last year even submitted the documents twice . They acted as if they were going to assist but whenever I request for feedback I get told that the assessor is still being with the claim. It's been 9 months already , I even submitted the 2 quotations that were requested but still no assistance and no hope of even getting assisted. I am tired of always sending the same documents. I just feel that they don't have their customer's interests at heart including that of their client . My car remains damaged because of their client's negligence yet they still receive payments from him every month .