TL
Thabiso L

1 reviews | Active since Mar 2018

07 Dec 2018, 14:48

MiWay has my Back even when I'm the cause of the incident

I bumped into another which was in front of me in the morning while driving to work -Not a serious Accident, minor dents and bent body parts.

Went to the Police Station to capture Accident Report, then called MiWay and reported the incident. Thabiso Dibakwane was the Service Consultant who assisted me with the details which I needed to provide to MiWay to lodge a claim.

The way Thabiso handled my query it was like he was my blood brother. His etiquette over the phone was like he was there when the incident happened.

He gave me all the information I needed to successfully log a claim. This man (Thabiso) asked me all the necessary questions and gave me relevant recommendations to follow if I was not sure of what I was doing.

I was worried about the third party who I bumped into, and as I was sending the necessary documentation and photos to MiWay, he made me aware and constantly re-iterated that for the 3rd party to be assisted, I needed to capture and send images of MY damaged vehicle images for them to actually see that there was an incident before they could proceed with the claim process.

Thabiso you highlighted CRUCIAL Ts & Cs that I did not understand, and that helped me make a wise decision on the claim.

I'm grateful with the assistance I received from Thabiso Dibakwane and and I'd like to say: "Give Thabiso a Bells"

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Replies (1)
MiWay Insurance
MiWay Insurance's reply07 Dec 2018, 15:17
Official
We just love your feedback for Thabiso and we are so proud of him for making sure that things were done your way - thanks for showing recognition where it is due and for the great feedback. We will be sure to pass your message on to him. 

Best regards,
The MiWay Team