Miway has debited my account on the 23 of this month yet my debit order date is the last day of every month I called countless times even went to a bank branch and submitted prove, yet they are refusing to pay and telling me stories on how the bank statem

Miway has debited my account on the 23 of this month yet my debit order date is the last day of every month I called countless times even went to a bank branch and submitted prove, yet they are refusing to pay and telling me stories on how the bank statement should reflect, which is impossible even the bank consult can’t assist me, now I was told they will try atleast it will reflect after 3 working days , it’s not even a promise. I have even cancelled the services I just want my money to reflect before end of business today