Miway has been good to me, through the years, until recently

Miway has been good to me, through the years, until recently, recently being last year June 2020. I am still out R4000 excess with no money recovered from the guilty party. Moral of the story is, don't use any car insurance because you clearly get away with not having it.

Full scope: My car was parked, a lady hit it, in June 2020. There is video footage of it. I was not inside my vehicle so I had no part in the incident. I was parked in a designated parking and she reversed into my front bumper. The claim with Miway, I can say was easy enough. All procedures followed, and my car was repaired. However this is when it all started going wrong, because the other party had no insurance, they have to sue her independently, so its literally a year later and I have no excess recovery, and have no clue what is going on with the lawyers. It should be on the insurance company to sort this out, however they gave me the attorneys details and basically said sort it out yourself, its out of their hands now.

So summary. I pay insurance every month, guilty party pays no insurance every month. I am still the one who makes a loss?