MiWay Has a false mission statement

Two months ago I get a call from MiWay. Which I had many times in the past but always rejected it as I heard bad reviews. So this time when The sales consultant Called he was super nice and really went out of his way to prove to me that MIWAY is the way to go. In fact Ive always been cautious about insurance because of the ****py service I always got from numerous companies. Never the less the gentlemen did everything in his power to get me a premium for under R1000 a month as I couldnt afford more than that. After this crazy pandemic and things being so challenging being a single mom and I really did Not want to pay an insurance company for bad service and to top it off I also lost my biz etc. and starting another business not to long go. However he reassured me that this company is going to take great care of me as the service is great. So I put trust and said yes to be insured with MiWay. I was in an accident last Saturday with all 3 of my kids as I am a single mom. Looks like the car is written off. Called MiWay and The vehicle got towed to approved MiWay Panelbeater’s. I was only able to proceed with claim on Monday. When I called in they said my premium did not go off on the 15 of September, this was the first time I was notified that my premium didn’t go off, apparently they tried to take it out on the 1st (note my other debit orders went off) however I did not receive any notification stating that they had to take off another premium and if someone called me I would of ensured the money was in the account. So the lady said I must send through my bank statements and motivation as they can see what they can do to assist. I also mentioned that I was willing to pay whatever was outstanding. I Sent through all the information. My car is being kept at the Panelbeater’s and getting charged for storage after numerous emails I get an email saying that after their meeting todaythey will decide if MiWay will help. No one keeps you updated unless you contact them but when they want u to take out insurance they will go the extra mile to assist and call numerous times. It’s companies like this that give the insurance industry a bad name. I also got a call from some Panelbeater who said MiWay contacted him to call me as the claim got declined and he helps people that claims got declined. I was shocked as zero communication from MiWay with regards to this and last email stating I will feedback after a meeting today. So my car is getting charged storage and I am being made a fool as if it is was declined and notified I am liable for the storage fees. My car is my only means of transport and I don’t have anyone to assist either and I 3 small kids that need to go to school daily. To think I paid one premium no one called me to say the last premium didn’t go off and now I am in an accident and now they refuse to help me. Now they don’t go the extra mile I would never recommend this company to anyone. And to think I was telling everyone about moving over to MiWay.