1 reviews | Active since Nov 2016

17 Nov 2016, 14:58

MIWAY HARRASSMENT by investigators

<p>I had an accident on Saturday 12november early hours of the morning and my car was driverble I then proceeded with my activities few hours later the car started over heating and oil leaked out I then called an insurance and asked my car to be towed this was now after 2am.miway then calls me on Wednesday the 16november to say there are people to come see me to take statements about the incident I agreed. Two men named Gerhard then came to my work place to talk to me and they were so horrible to me making me say thing they wanted to hear one of the guys actually said if I admit I was drunk then they will let me go. So many horrible irrelevant questions where asked about my claim what I ate who paid why I did not pay I feel so harassed and they will make sure that my claim is being rejected by the insurance because I was drunk which I was not. They even told me they will call all the people I was and if one admit I was drunk they ill tell miway to not pay for my car. I feel so harassed I'm still shaking from what happened the guy literally made me uncomfortable and forcing me to say things I knkw nothing about even questioning why I didn't go home immediately after the accident he even have info about where I was which I assume he got them from my tracker not that I'm denying my where about but does popi act allow this? How was that info obtained? Why was I not told IL need a representative as I was attacked by two big guys as if I'm being investigated for ****** is this how u treat your clients? </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply17 Nov 2016, 15:17
Official

We are really sorry to hear that the Assessor made you feel uneasy during the process of your claim. We will look into this and get someone to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply21 Nov 2016, 16:03
Official

Thanks for your comment and for giving us a chance to have a look at what happened!

Francois has since called to discuss your concerns with you in more detail and he explained what to expect moving forward with your claim. Please feel free to give us a call if you need any further assistance!


Kind regards,
The MiWay Team