FW
Fahdiela W

1 reviews | Active since Oct 2015

19 Jan 2022, 21:47

Miway goes out of their way to make your life harder

I have been insured with Miway since 2019, I insured my vehicle for its retail value and expect repairs to be conducted within the specified value.

In December 2021 a third party skipped a robot and hit straight into my stationary vehicle which I then logged my FIRST CLAIM with them.

The assessor then made a call to write my vehicle off even though the repair value is way lower than the retail price which I am insured for.

I am currently being bul**** into choosing 1 of 2 options which is not favorable to myself but only to MIWAY.

Miways consultant Kgomotso clearly indicated on a telephonic conversation with me today that their sign up consultants DO not disclose that your vehicle is not covered for the full retail price.

Mi-way looks after their OWN interest.

I will not accept anything less than my vehicle being repaired or pay me back my premiums since 2019 as you have not benefitted me at all when I needed you.

I will definitely be sharing my experience with my family and friends.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply20 Jan 2022, 09:17
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. 

Best regards,
The MiWay Team
 
FW
Fahdiela W's update21 Jan 2022, 10:50
Reviewer Update
I received a call from a lady this morning at 08h26 and have not received the email correspondence as requested. Is this the type of services your staff hands out to your clients? And is this accepted?