MiWay gives no way

I had a burst tyre on Saturday evening of the 15th November in a very unsafe area. Upon entering the app the experience was absolutely ********** as I tried to press the emergency alert button YET the app keeps asking me to validate bank details and debicheck.... this is the worst consumer journey design and doesn't take into account that one may be in dire and life threatening situations.

Second to that, eventually I called for the assist as I have tyre cover and the gentleman on the call expressed that he can't help me as it's a weekend and they can only assist me on Monday

So what is the point of the emergency assist if it's only during business hours? Also where is the empathy and care as being in South Africa is a dangerous situation all round for a lone female on a Saturday night?

I'm also, 3 weeks later still waiting for that call back and there has been NO response at all from MiWay... I'm still in a dangerous situation driving with a spare tyre and MiWay has not bothered to follow up on an EMERGENCY situation. Also how many days is reasonable for what is expectedly an immediate respons from MiWay who never fail to collect their premiums on time