1 reviews | Active since Mar 2009
MIWAY GIVES ME THE RUN AROUND
CLAIM NO.: 676276<br> My vehicle was ****** on 30/10/2015, Tracker is still trying to track down my vehicle, I lodged a claim with Miway after a days wait and after lodging a complaint, I was finally contacted by Miway for details on the claim, after five days I was contacted by Miway's assessor for the police report, Trackers activation report and the vehicles keys. How does Miway's assessor expect me to get these reports for him. When I called the Police, they informed me that the insurance companies like Outsurance contact them directly for these reports, Tracker also told me that my insurance company will contact them directly. Why is Miway giving me the run around when I'm already in a worst predicament.<br>
Dear Mona Francis,
Herman from our claims department has been in contact with Mr. Francis and addressed all your concerns raised.
MiWay aims to make any claims process as hassle free as possible. Having said this, we still have duty towards all our clients to validate claims properly in order to keep our premiums competitive in the industry. We act on the information you provide and this information must be validated at claims stage.
We do apologies for any inconvenience or frustration caused as a result of the validation process.
Please do not hesitate to contact Herman directly should you have any further enquiries.
Kind regardsMiWay Team
Dear Mona Francis,
Herman from our claims department has been in contact with Mr. Francis and addressed all your concerns raised.
MiWay aims to make any claims process as hassle free as possible. Having said this, we still have duty towards all our clients to validate claims properly in order to keep our premiums competitive in the industry. We act on the information you provide and this information must be validated at claims stage.
We do apologies for any inconvenience or frustration caused as a result of the validation process.
Please do not hesitate to contact Herman directly should you have any further enquiries.
Kind regardsMiWay Team