MiWay gives horrific service. Go for Outsurance rather.

<p>Let me document my experiences so far.</p> <p>I was in an accident on the 8th October. It is the 20th October now and still no answer. I had the most pathetic insurance experience ever. And I actually work for an insurer so I know how bad it can get. The only pleasant encounter I had was the initial call in I did to Hlengiwe where she took down the details and she said she would call me that Monday to complete the complaints logging process. Thereafter I was sent to an assessor which didn't do his job and who's assessment was based on that fact that "the car looks fine." Thereafter the assessor sent his report to Miway and I was called to be told they want to rush to close this claim because of the assessor assessing it as no damage. Then luckily I asked the follow up questions that if something is discovered damaged later can I still claim? I was told that I can go to ford for an assessment. They did a proper job and discovered about 5k of damages. Then I sent it to MiWay. Hlengiwe sent another assessor to take pictures yesterday. Then I had to call you yesterday to follow up on my claim. Eventually Hlengiwe referred me to the recoveries department and they held me on the line for about 5-10min. I put the phone down, and eventually another gentleman calls me. I unfortunately didn't get his name. He was also in a rush to close this claim pointing out it's not a "valid claim" and he kept on using that word without explaining it until I asked what it means. He told me that because my excess is more than the damages you don't process a claim. I asked why my excess is brought into this because the other person admitted guilt and I provided his details that this gentleman wasn't even aware of. He said he will talk to you and get back to me. Few hours later and I had to email Hlengiwe again because he didn't get back to me and all you said was that "the third party isn't answering his phone"</p> <p> </p> <p>Today I got a call from Monique which I assume to be Hlengiwe's manager and she didn't help much until she told me she would have Vincent from the recoveries department to contact me in assisting in my claim. Still waiting for that call.</p> <p> </p> <p>They even closed the claim which is shocking.</p> <p> </p> <p>Becuase of the service I received from Monique and Hlengiwe I will cancel my insurance with MiWay and moving to Outsurance.</p> <p> </p> <p>claim number C779375</p>