Miway give me my policy copy otherwise bye bye i am leaving ?

I updated my policy on 12/02/2019 but upto today haven`t received the updated copy.The consultant who did that gave me an email address which bounced...I requested a call back which they did but wanted me to go through the whole process again.I spent nearly an hr and a half going through on the 12/02/2019 and will not do that again.They have a recording so they should go through an send me my copy as soon as possible dated 12/02/2019. The other issue which frustrates me is that they are already deducting my premium based on the new amended policy.So Miway if you don`t fix this then you have a customer who will discontinue your service as soon as i get another service provider.