Miway ********** insured a car without my knowledge and debited the premium and is failing to pay me back my money.

I'm very disappointed with Miway, my car has been insured with Miway from 2017 up until now recently. So what happened is my partner was not happy with his insurance so I suggested that he moves his car to MiWay insurance because I was a happy client, little did I know that MiWay was going to show me flames. So on the 25 April 2019 I called MiWay to get a quotation for my partner's car so the client service agent asked me all the necessary questions and I answered accordingly and told her that I need to discuss the premium and the access with my partner before I can add in a second car on my Insurance. And specifically asked her to call me the following day I will have an answer by then.

Fast-forward everything I called another insurance and got a good deal for both my car which is currently insured by MiWay and my partner's car. So I called MiWay to cancel the insurance for my car only to be told that, it's fine they will cancel it but does it mean that im not canceling the second car? When I told him that I only insured one car the agent told me that there was a new car that I recently insured on the 25 April 2019.

Basically what MiWay agent did was she **********ly insured the car that i asked quotation for without my permission and now they've debit money from my account after I've pleaded with the team leader to cancel the car as Ive never insured it and it was done without my permission, but MiWay has failed to stop the debit order and now the Insurance that im currently insured with could not debit the premiums because there is insufficient funds in my account because MiWay debited money that does not belong to them.

So at the moment both cars are not insured if anything happens to our cars we will lose out because there is no cover for them and my MiWay is telling me that the funds will be refunded into my account in 7 working days today. After being told about the 7 days I decided to inbox Miway on Facebook and got a message that the agent will call me shortly and the agent only called me after 6 hours and still there was no help she kept telling me it's not her fault, it is her colleague's fault and I should be greatful that she is trying to assist me.