MF
Matthew F

1 reviews | Active since Jan 2023

13 Jan 2023, 09:48

Miway Failure.

I had a car accident in 2022. I was unware that it was a serious accident until I had my service a few months later. I called Miway and they agreed to fix it. I give them credit for agreeing to fix it so late after the accident (it was about 4 months). However, from then on the experience was really bad. They had me runaround to assessment companies and wasted hours of my time. The assessment app kept breaking down. They never listened to what I said and insisted n endless box checking. They wasted days of my time on assessment, cost me a few thousand extra in rental car costs and a delay of months. My real annoyance is that they contracted the repairs to Renew - It Randburg. Ill write a separate review on them but lets just say Miway might want to rethink using these *********** fools. The final humiliation was realising they were charging me something like R500 extra per month than other insurance companies for this terrible service.

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Replies (3)
MiWay Insurance
MiWay Insurance's reply13 Jan 2023, 11:13
Official
We’re not happy to hear of the hassles you’ve experienced, but so grateful you took time to let us know! Your message has been sent to the right team and someone will be in touch soon to turn this around for you.  Best regards, The MiWay Team 
MF
Matthew F's update13 Jan 2023, 11:24
Reviewer Update
Too late. I've had enough of your bull ****. I'm terminating my insurance with miway
MiWay Insurance
MiWay Insurance's reply13 Jan 2023, 11:57
Official
We don’t like hearing about your frustrating experience; please accept our sincere apologies! We’ve passed on your message to the relevant team, and they’ll be in touch with you soon to sort things out.   Best regards,
The MiWay Team