MiWay fails to pay out for 5 months

On 25 October, my car was in an accident.<br> The car was assessed in January and to date, no payment has been made.<br> Phone calls are not answered, emails are ignored. Voicemails are not responded to.<br> Case reference number: C587765.<br> No feedback about progress of payment, no adequate service levels.<br> Crystal Martin - claim handler. Kavesha (advisor).<br> Almost 5 months and no resolution of the claim.<br> Poor communication, failure to observe even the most basic decency of returning multiple calls and messages.<br> Highly unimpressed.