miway failed me

I made a claim on the 12th. An agent was assigned to me. He never follows up. I'm the one calling and email the company. The guy who is busy with my claim does not call nor respond to my email. Today I arranged that my car needed to be towed at 18h00, the company sent me a text that the car will be collected. I called the the towing company, incomplete arrangements where made by miway. My patience is running out. You call them, you are sent from pillar to post.