Miway extremely bad service

On the 21st of February 2024 I wrote a review about Miway due to the bad service I am experiencing. They responded on that day on the review and said I will be called.It is now 5 days later and still no call. As I stated on the previous review that Miway does not call you have to chase after them, well it is still happening. My claim issue and the reward issue is still not being resolved and there is no feedback at all. The pain and stress that Miway has put me through I would not wish it on anyone and I would never refer anyone to Miway. As a woman and a pensioner I really thought I am in good hands and Miway would take care of me. If it was not for my daughter helping me with understanding the whole journey and process of the insurance I really would be in the dark and Miway is not making it any easier. At this point I really don't know who will ever help me with this issue. I am extremely disappointed 😞