MiWay experience

<p>Greetings</p> <p>With all the complaints we have each day, I'd just like to take a moment to compliment someone, Wilson Novela.He's a claims consultant for Miway. He has been a much needed breath of fresh air since my car accident last month. Because the initial claim handler was so slow and ***********, I had to constantly make calls to Miway for updates on the claim, until one afternoon when Wilson answered the phone. He spoke to in a way that was very clear and easy to understand. He gave me the options available and explained them down to the letter. He went as far as saying if I needed anything I should call and ask for him, if he was unavailable at the time he'd call me back, which he did every single time. I myself have worked in customer care, so I know what it's like to be on the other end of the line and the kind of service I'm due. Wilson is not my claim handler, but he went above and beyond to make sure that my needs are met. I'd like to thank him publicly because a lot of good deeds go unmentioned. Yes, he was doing his job but he did it thoroughly and better than so many other customer care providers we've come across. I hope his manager knows what a credit Wilson is to the company. Thank you once again. #WilsonForCEO</p>