DS
David S
1 reviews | Active since Jun 2016
04 Sept 2020, 09:46
MiWay excellence re Masilo
I called Miway to arrange replacement of a cracked windscreen. I first spoke with Masilo who was very quick to answer my call and was just as efficient at taking the appropriate information from me. In fact, he located me on his computer before I had finished giving my full ID number. Regrettably, another incoming call to me caused me to cut Masilo off. I saw later that he must have tried twice to call me back but he didn't get through. I commend him most highly.
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MiWay Insurance's replyOfficial
04 Sept 2020, 10:48We’re so happy to hear that Masilo was able to assist you in your time of need. We’ll definitely share your kind words with him! Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply04 Sept 2020, 10:48
Official
We’re so happy to hear that Masilo was able to assist you in your time of need. We’ll definitely share your kind words with him! Best regards,
The MiWay Team
The MiWay Team
DS
David S's updateReviewer Update
05 Sept 2020, 20:27Again I have only praise for the way the claim regarding my cracked windscreen and its replacement was managed. Suffice to say that I subsequently called again, having cut Masilo off in error and spoke with another highly efficient person, namely Gloria, and the claim procedure was effected seamlessly. No fuss. Within hours I received a call from the service provider to arrange a time and place to do the necessary work. The next day, Gloria phoned me to check that all was as it should be, particularly regarding contact from the service provider. THAT was impressive. Thank you Gloria!
DS
David S's update05 Sept 2020, 20:27
Reviewer Update
Again I have only praise for the way the claim regarding my cracked windscreen and its replacement was managed. Suffice to say that I subsequently called again, having cut Masilo off in error and spoke with another highly efficient person, namely Gloria, and the claim procedure was effected seamlessly. No fuss. Within hours I received a call from the service provider to arrange a time and place to do the necessary work. The next day, Gloria phoned me to check that all was as it should be, particularly regarding contact from the service provider. THAT was impressive. Thank you Gloria!