MiWay dragging its feet on 3rd party claim

Its been 11 months since I was involved in an accident with a driver insured by MiWay. Having spoken to several call centre agents, pursuant to supplying all required documents (they ask for in "dribs and drabs"/one-by-one) and having filled their documentation, I still drive an unsafe vehicle. Their legal department has NO sense of urgency at all, MARIETJIE JACOBS never actions anything unless she is prompted. She never answers her land line ********** 764 , she never returns messages, she takes over 48 hours to reply to emails, she never gives progress updates and never acknowledges receipt of critical information. I still do not know WHEN my claim will be finalised yet I've submitted all required documentation required. MiWay is no different to state run entities and sadly as consumers we fund their survival.