MiWay Dragging its Feet

So I had a vehicle theft incident late November, reported the incident to MiWay on the day and the process started. All documentation handed in to a point where a settlement quote expired and I was required to send through another one since they declared the vehicle a write-off. I have no indication whatsoever when will everything be settled and I can move on and find another vehicle. I'm not one to complain and I'd like to follow process, being that it is swift and transparent as far as possible. I am not updated, although it is also my responsibility to follow through but I cannot be called only when a document I had submitted expired and I need to resubmit.