MM
Michael M

1 reviews | Active since Aug 2018

21 Apr 2021, 12:10

Miway dragging feet on approved claims - Run

Hadal an accident early March a third party claim was submitted, Miway dragged their feet to finalize the claim. Finally when I got informed that the claim was approved I have to wait another 15-30 days for them to pay out the claim. I couldn't go home for Easter Holidays because of this because I wanted the car fixed first. I have taken additional leave at work hoping that I will be able to probably leave this week and resume my work obligations on a new month I can't do that because they have ridiculous turn around times in place. It's enough that I have accepted their under paid claim, endured a stinky smell of their pathetic service. I'm not really prepared to wait any longer. I have previously stated to the claims consultant that I have already lost a lot of money due to their never ending claims procedure. This was not even a major accident. I honestly feel disrespected and undermined at the same time. To sum everything in this context I will not urge anyone to use Miway they have no regard for people.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply21 Apr 2021, 13:18
Official
We appreciate your feedback and would like to apologise for any frustration you’ve experienced. We have passed your query on to the right team and someone will be in touch with you shortly to discuss your concerns.  Best regards,
The MiWay Team 
MM
Michael M's update21 Apr 2021, 13:26
Reviewer Update
There's nothing that you do to resolve such queries. You will assign this matter to someone who is just going to convey a message to me by following a script that was provided to them. I'm honestly tired of this process now. In a way ay has proven to be display how unhelpful