Miway don't value loyal customers

I have been with Miway since 2012 and have at the moment 2cars, house content and movables covered with them. This week for the 1st time i ever make use of the roadside assistance twice this week for the 14years that im a loayal customer to them. They did assist me but I had to pay extra R615 because they only cover 20km. Im very dissappointed in that as I see it as they dont value me for all the years. Im thinking of going to another insurance company as this is unacceptable for me for al the years I haven't use most of the extra services