MIWAY – DOING THINGS THEIR WAY!!! Your service is disgusting to say the least!!!!

I was involved in an accident on the evening of the 14th October 2018. My claim registration was done on the morning of the 15th October 2018, I only received the official outcome of the claim on the 9th November 2018 after countless calls requesting to speak to Galo Boikanyo my claims administrator for an update. The last time I ever heard from my claims administrator Galo was on the 17th October 2018 when I was struggling to get my car back into my possession from the owner of the property I had damaged.

My claim has been rejected - Not surprised by this as on the 25th October 2018 Andrew Fogwill threatened that he would recommend it be rejected. Apparently because the events relayed by myself and that of a friend I was with on the same day did not match and a new witness had been found who claimed I was not driving my car on the day of the accident but rather a male was driving it, it was also claimed that the property owners said I smelt of alcohol which also then contributed to the reason for the claim being rejected (Driving under the influence) Andrew told me that the witness claimed to have seen the accident 5 minutes after it happened on the 14th October 2018 (I’m still to get the full details of this statement by this witness)

The claims assessor Andrew Fogwill told me to my face that I was lying after interviewing me about the accident. He further **** to me about taking my claim to the claims forum, he first advised that he would be doing this from the 25th October 2018 when he first interviewed me and every week after that he still said he was taking the claim to the claims forum.

On the 6th November 2018 after asking to speak to his manager Gerhard Du Toit and having a conversation with him about the events of my claim and questioning why my claim was for the 3rd time being taken to the claims forum was I informed that this was not true and that on the 8th November 2018 would be the very first time my claim would be presented to this forum (to date Gerhard Du Toit has not come back to me on the reason why Andrew Fogwill misinformed me again and again about my claim being taken to the claims forum??????).

I was treated like a ******** by Andrew Fogwill (his attitude is terrible) from the day he interviewed me up until I started doing follow ups with Miway due to no feedback being provided. I’m very disappointed and disgusted by the treatment I received from Miway, from my claims administrator to Andrew Fogwill the claims assessor.

It was never taken into consideration the medical condition I suffer from and what the interrogation and threats from Andrew Fogwill could do to me the client of Miway but instead it was made sure that my claim was rejected and that I never received updates unless I was the one to ask.

After the claim was repudiated I arranged with Miway for the return of my car, I made sure to contact Miway to ensure that all that was taken with my car was returned as is, well guess what ...that didn't happen. certain parts to my car are missing and Miway advised that these parts could not be found, on the 28th November 2018 Biko Phaswana the Claims manager said that they would pay me out for the parts missing. On friday the 30th November I was informed that the payment would be made on the same day and it should be available in my account within the next 3 working days, today is the 4th working day and payment was not received. I again this morning had to be the one to pick up the phone and contact Miway about the payment of my missing parts. Gerhard promised that the funds would be in my account by COB today and Biko confirmed this, this has not happened!!!! I have been on line with Miway since 17:00 requesting for someone to assist me as Biko, Gerhard and Andrew have failed to do so.

It's 18:15 and guess what...still the funds have not been received.

The service I have received from Miway from the day I submitted my claim has been **********!!!

This is not even the full story but just a brief description of everything I have gone through with Miway.

Good people of South Africa, stay far away from Miway!!!