Miway doing things their way forgetting customer service in the process

I called Miway on the 4th of November 2021 to inform them regarding damages to my car and also informed them that I would be available to do assessment on the 15th which they agreed. To my surprise yesterday I got an email from Vuyo Veliso telling I have to take my car for assessment today or else claim will be rejected. No details of where the car must be taken to.. I called Miway yesterday and I was told that they are worried about the turn around times. Today I got a rejecting letter informing me that my claim is rejected due to non-compliance. What I don't understand is why are they not bringing an assessor to me to do the assessment or are they not able to do digital assessment. I have the pictures which I can I send them. How do you reject a claim without giving me any information and enough time to take the vehicle for assessment. My claim number C***. I am awaiting feedback if I don't receive I will be escalating this matter to the Ombuds.