Miway doing things their way and not giving a **** about customer experience nor sympathizing or emphasizing. DO NOT SEEK COVER BY THEM.

Please note that this is my experience to a claim that I did not get feedback on as yet but with regards to the claims process.

on the morning of 25th just after 00:00, I smelt smoke when I turned around to check there was a fire the first thing I noticed was the cupboard was on fire, Charmaine an Ex girlfriend of my brother grandson has been living with us, so the TV was there, the laptop and my IPad and iPhone was on charge on the pedestal which is a metal frame but the top where the things was, was on there the heat from the fire cracked and smashed to the ground where there was fire so everything got burnt, from to cupboards to the floor and the mirror broke in half, I live in a complex and 2 of the neighbors came banging shouting your flat is on fire she said the next door neighbor and Charmaine was trying to get in banging on the windows, my partner Kyle ran to open the safety gate for them, their primary concern was the 3 year old, other Charmaine who lives with me and my partner tried to put the fire out with a wet towel and has the blisters to prove it, I am on medication which makes me very sleepy once the fire was out I went to lay in the other room with the 3 yr old, everything that was burnt they tossed, they do not know I took out home insurance they only know my car is insured by Miway - they got rid of all the things that burnt, we have homeless people all around us so they gave everything the rest they dumped, just so the smell of burning went away, The morning when I woke up, I called Miway and explained, the Agent had no compassion, empathy or sympathy not caring if someone got hurt he was just Robotic and took down the details and said he needed pics of the damaged goods, how? They got rid of all of it but sent pics of the cupboard which i didn’t even want to claim for, this was my late mothers room who passed away End of October 2017, so I’m still attached to it. I felt like a ******** being questioned I can’t even remember what I had yesterday for breakfast, a whole bunch of questions, do you have the boxes I have 1 giant box in the garage for the TV in the lounge which had nothing to do with the fire, I don’t like clutter and this is the first something like this has happened to me, I remember my cousin was pick pocketed in long street and they were covered by Outsurance, out and about, within 2 days he received his new phone delivered to his work, Miway asks you so much **** I tell the guy it was in the room I slept in but he kept asking where did this happen, are they stupid that I need to say it was only the room that was damaged, nowhere else in the flat, are they trying to get me to say something that contradicts my initial statements. I think donating a kidney would be easier. They made me feel like if I should lie and say they broke in it would be easier, and asking me permission to check my ITC, I am a manager at a financial institution, which is not only loans but long term and short term insurance, was this to check if I am in financial trouble? Please do check my ITC because I closed a few accounts actually and I had quite a large sum of money in my account, would you like to see my payslip? I had enough money to settle debt, my car Bmw msport but I didn’t settle everything, Miway - here is a tip if you work in claims, the agent should be able to sympathize not make it seem like police interrogation. So you are really at the pit trying to avoid replacing my goods. To an extent I do not blame the agent, he should learn to sympathize for the lost, ****** and or damaged goods, surprised or maybe it is still coming, for a DNA sample and a lie detector test, you spend hundreds of thousands for marketing TV, Radio, Print - but what you should measure is how to retain customers, customers that pay every single month religiously. As a previous call centre manager, I would train my staff on how to deal with a claim and not sound **** or robotic, what if it happened to them and they were interrogated like that. I Find this service disgusting, the dam agent was “next item” - As if I gave in his CV to work there. I told you i was on medication and I could have actually burnt to death along with my little family but sounding like the voice promt lady at Woolworths pay queues and next customer please. You make things sound easy but it’s not, all that i have said here is logically like asking me for permission to check my ITC, so I speak from experience in insurance and loans, how do we not pay this customer find a reason not to pay.