MIWAY doing Pensioners in

My mother is a pensioner - she called miway to amend her address- They increased her premium, then she asked but she is a pensioner does she get discount and they then reduced it a bit . She told them that she is also informing them that I (her daughter) handle all her admin and gives her POPPI act permission for them to deal with me. I then emailed and told them to review the policy amount and gave all the credentials of why the house should be eligible for better rates. Had no reply since and I have emailed and asked for someone to email me back. NOTHING but MIWAY was happy to then run a debit order on Saturday 31st May of over R600 which is R200 more than originally quoted as a pensioner. I again emailed and asked for someone to email me yesterday and then said if I get no joy I will lodge on HELLO Peter - well here I am lodging it