DC
Danalien C

1 reviews | Active since Apr 2018

26 Apr 2018, 12:56

Miway doesnt care about their clients.

I have sent numerous emails and made many calls and still no assistance has been received from Miway.

My vehicle was sent to Renew-It Edenvale by Miway for repairs and the workmanship and customer service is a disgrace.

As per my previous complaints regarding the poor work done by renew-it Edenvale as well as the damages to my vehicle after repairs, I would like to raise the following:

1 The rubber by the driver side door has been torn by Renew-It Edenvale whilst my vehicle was there for repairs

2 The ABS Brake light stays on. This was not addressed by the Miway Assessor or Renew-It Edenvale.

3 There was a rubber removed from my petrol tank by Renew-it, When I filled my vehicle the day after collecting my vehicle, I noticed a very strong smell of petrol, upon inspection I saw petrol by my back seat.

4 My consol rubber was removed by renew it and placed between my seats, This was only noticed after my family hade moved the passenger seat forwards and backwards on numerous occasions – WHAT DID RENEW IT DO INSIDE MY VEHICLE???????????????????

5 My rubber trimmings by my door has been spray painted by Renew-It

6 The bottom strip on the right hand side has been spray painted unprofessionally, It looks disgusting its rough and I will not accept this!!!!!!!!!!!! Im sure a 5 year old could do a better job. When I went to collect my vehicle the first time I told Renew-It to fix it. When I got there the second time it looked exactly the same!!!!!!

7 My number plate was stuck on with double sided tape and fell off, I had to stick it back on (On the report sent to me by Miway, a front number plate base was put on and Im pretty sure Miway is paying for something that was not put on the vehicle

8 The rubbers on my driver door has not been aligned correctly

9 The bumper has been chipped on 2 places

10 The is a terrible squeaking sound coming from the right front wheel, where the impact was, How was this not picked up when my vehicle was taken for wheel alignment??????????

11 The Mirror that was replaced by Renew-it on the driver’s side is loose and vibrated in a manner that I cannot see out of it, once again how is this possible that the quality of work is so bad????????????

I am VERY unhappy with the quality of work that Renew-it has done, the customer service is just as bad. Full of promises but do nothing!!!!!!!!!!

I want my vehicle repaired in a professional manner and the damages Renew-it has done to my vehicle also needs to be corrected.

I have approached Miway for assistance, but it seems they dont give a dam about their clients and the quality of work their clients receive. But they are quick to make false tv ads where they say their clients come first!!!!!!!!!!!!!!!

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply26 Apr 2018, 13:26
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply07 May 2018, 13:17
Official

Please accept our sincere apology for the let-down on your recent claim – this is not on! We’re happy to report that Eric has since assisted with your concerns, and he’s also discussed the way forward with your car.

We urge you to give him a call should you need anything else in the interim.

Kind regards,
The MiWay Team