Miway doesn't want to pay what my PC was worth

My claim for a broken PC has been active for a month and a half now.<br> Maria Phahlane (claims consultant) has no knowledge of computer specifications and although I sent her the exact specs my PC had a few times she doesn't understand and keeps sending me replacement quotes for bottom of the range PC's. I asked for a different consultants but with no response. <br> Please help me!