jW
jono W

1 reviews | Active since Jan 2018

24 Jan 2018, 16:06

Miway does ******** and unauthorized credit checks , on people that are not their members.

i received a call from MIWAY call centre , i am not a member of miway insurancer , they offered me an insurance package to which i declined and said that im not interested , the call centre agent was persistant , i clearly explained to donovan the call centre agent , that i would like to keep my credit score high as possible because i am planning buy a house my credit score was at 770... to which the call centre agent rep**** , yes i do understand .

a few hours after that call my transunion credit alerts notification goes , a credit check was done on your profile.... 2017/12/07 - MIWAY SCORING - MiWay ********** 464.. i immediately called miway. they could nt find the person or consultant that called me. the following day i called and was put through to several people, till i finally remembered donovans name.. i spoke to him and his response was that the system must have done a credit check per accident... my credit score is at 650 now... after your ******** , unauthorized credit check you did on my profile.....PLEASE PEOPLE BE CAREFUL , these call centre do credit checks on unsuspecting people. without considering what damage they cause to other individuals.. all my hard work of owning a house this year , where flushed down the toilet , by MIWAY.. they did not even bother to phone ITC and rectify the matter..

0
Replies (7)
MiWay Insurance
MiWay Insurance's reply24 Jan 2018, 16:14
Official

We’re so sorry to hear this and we can assure you that this is not the MiWay way. An agent will be in touch to clarify the issue.

Best regards,
The MiWay Team

jW
jono W's update24 Jan 2018, 16:33
Reviewer Update
an agent already called me , the dau after i called you and they said that it was a computer error bull#@!$, apologizing to me wont remove the credit check notification on my credit profile.. call transunion and remove what you have doned without my consent. i believe that your company does credit check on unsuspecting consumer just to reach your monthly targets. people work hard and pay their bills on time just to afford a house or car someday , and you people just ruin peoples lives for your own greed. i am sure that i am the only one this has happend too before, if not for mt credit alert i would not have known. so dont apologize to me , fix what you have done.
MiWay Insurance
MiWay Insurance's reply24 Jan 2018, 17:41
Official

Thank you for getting back to us. We need more information from you so that we may investigate and resolve the issue.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply02 Feb 2018, 15:36
Official

We’re sorry for any inconvenience that has resulted because of this - we can confirm that your details have been removed from the Trans Union list.

Please be assured of our commitment to always deliver outstanding customer service and please feel free to give us a call if there’s anything else we can help with.

Kind regards,
The MiWay Team

jW
jono W's update08 Feb 2018, 09:38
Reviewer Update
no change , empty promises or media stunt , its still as it was 2017/12/07 - MIWAY SCORING - MiWay ********** 464.. i even emailed your costumer care , they assured me , yes sir , it takes ten days to reflect , its been 15 days already.
MiWay Insurance
MiWay Insurance's reply08 Feb 2018, 10:01
Official

We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply12 Mar 2018, 16:08
Official

We’re sorry to hear you feel this way about the TransUnion query and please be assured that this is not the kind of service we aim to deliver. We confirm our Sales Team has contacted you to let know your details will be removed from the list.

We urge you to let us know if you need help with anything else!

Best regards,
The MiWay Team